[ ITIL 4 이해하기 ] ITIL 4 Foundation 예상문제 (덤프 아님)

ITIL 4 Foundation의 덤프 문제는 아니지만 학습에 되움이 되므로 출처를 밝히고 정리하여 올린다.
출처 : Become ITIL® 4 Foundation Certified in 7 Days Understand and Prepare for the ITIL Foundation Exam with Real-life Examples

아래 문제들은 지금까지 포스팅한 범위까지에 해당하는 것들이다. (정답은 하단에)


3-1. Which definition is this referring to?
A person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives.
A. Sponsor
B. Service Provider
C. Organization
D. Customer

3-2. Which of the following factors matter for a service to be fit for purpose?
A. Warranty
B. Utility
C. Value
D. Continuity

3-3. Who am I if I am transparent about my needs, wants, and the constraints that are in place?
A. Service Provider
B. Service Consumer
C. Service Organization
D. Service Requester

3-4. Which of these are related to results for a stakeholder?
A. Output
B. Risks
C. Outcome
D. Warranty

3-5. Which of these is not an example of a service offering?
A. Providing access to service provider’s resources
B. Goods receivable
C. Service actions like raising incidents
D. Amount of money spent on a specific activity

 

728x90

 

4-1. Which service management dimension focuses on efficiency and cutting down waste?
A. Organization and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes

4-2. Which service management dimension focuses on how the staff in a supplier organization is organized?
A. Organization and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes

4-3. Which service management dimension focuses on culture?
A. Organization and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes

4-4. Which of these are not considered under the information and technology dimension?
A. Information managed by the services
B. Supporting information and knowledge needed to deliver and manage the services
C. Generic delivery model for the service
D. Information and knowledge assets’ protection and management

4-5. Which of the options accurately reflect the difference between a partner and a supplier?
A. Clear separation of roles
B. Partners maintain knowledge bases.
C. Suppliers are managed by partners.
D. Partners are managed by suppliers.


5-1. Which of the following does not figure in the service value system components?
A. Guiding Principles
B. Four Dimensions
C. Practices
D. Continual Improvement

5-2. Which of the following accurately represent the definition of opportunities?
A. Represents options or possibilities to add value for stakeholders or otherwise improve the organization
B. Provides demand information for creation of value to the service value system
C. Provides the option to add resources and assets to meet the demand coming through from sponsors
D. Represents the various value options that can be presented to the customer in order that it can be co-created

5-3. Which of the following activities deals with stakeholders?
A. Engage
B. Deliver and Support
C. Customer Relationship Management
D. Business Relationship Management

5-4. The primary function of Obtain/Build is:
A. Obtain resources and build plans
B. Develop project plans and implement it
C. Secure resources and develop services
D. Secure products and build services

5-5. Which of the following is not an output for the Deliver and Support activity?
A. Obtain/Build
B. Users
C. Plan
D. Design and Transition


정답 :
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
3-1 ~ 3-5 : C B B C D
4-1 ~ 4-5 : D A A C A
5-1 ~ 5-5 : B A A C C